It agreed to replace the refrigerator, and it assured you that your experience was “an anomaly.Jennifer Gaetjens got a great deal on a refrigerator at Home Depot using a coupon combined with a sale. But if you ever run into this problem again, you can find Home Depot executive contacts and Electrolux executive contacts in the Elliott Advocacy company contacts database. I’m having some trouble believing that neither company could help you. Home Depot should have just let you return the useless refrigerator. Honestly, the companies should be embarrassed by their behavior. It’s a tortured back-and-forth between an increasingly desperate appliance owner and an uncompromising customer “service” department.

I reviewed the paper trail between you, Home Depot, and Electrolux. Why won’t Home Depot let you return this useless refrigerator? Home Depot and the manufacturer should have stood behind the purchase. I checked your purchase, and it appears you didn’t have one of its plans. Interestingly, when I tried to look up Home Depot’s repair policy, the site directed me to a page where it wanted to sell me a protection plan for my appliance. Those rules make perfect sense - except when they don’t. And second, Electrolux has a policy to attempt a repair before replacement. First, Home Depot refused to let you return the dud refrigerator and deferred to Electrolux on the repair. FlyWithWine markets luxury wine and travel accessories from its base in Napa Valley, and is the exclusive distributor of VinGardeValise® wine suitcases, which are designed with safety, security, and quality in mind ensuring that your wine, beer, or spirit bottles arrive in one piece along with your personal effects for your travels. There, I said it.Įlliott Advocacy is underwritten by FlyWithWine. Myra Washington, Bountiful, Utah Answerĭo I even need to say this? Home Depot should have delivered a working refrigerator, and Electrolux should have quickly fixed your appliance. I have no confidence that this repair person can indeed resolve the issues. If there is any way to have Home Depot pick this up and return the money I paid for it, I can order a new and functional refrigerator. The cost of spoiled food and a steady stream of takeout aside, I’m not sure you can imagine how difficult it is to try to run a household for weeks out of coolers and bags of ice. Next week we will be at the month mark without a functioning refrigerator. He promised to have the correct part overnighted, a promise he failed to keep. So, a week later, another technician came out. Home Depot refused to let me return the refrigerator and said it was Electrolux’s issue.Įlectrolux refused to let me replace it without first attempting to repair it. But he also advised me to return the refrigerator to Home Depot because that would be a better outcome than waiting for it to be repaired. He ordered the parts and said he would come back the following week. When that repairman examined the refrigerator, he determined it had at least four things that needed fixing. The repair technician was a no-show for my first appointment. Then I called Home Depot after it was clear that I could do nothing to make it function properly. I tried to get the refrigerator to work for a week. Home Depot delivered the fridge about two weeks later, but it doesn’t work, and I want to return it. I bought an Electrolux Side by Side refrigerator last month. Can we convince either company to help this frustrated consumer? Question If you buy an Electrolux refrigerator at Home Depot and it doesn’t work, you should be able to return it, right? Myra Washington believes so - and our team does, too.

Home depot refrigerators